Refund Policy
Thank you for shopping with My Socks!
At My Socks, we are committed to delivering the highest quality socks, and because of this, we rarely encounter issues. However, we understand that sometimes things don’t go as planned, and a return or refund may be necessary.
We want all our customers to be completely satisfied with our products and service, so we’ve made our returns and exchange policy simple and hassle-free.
Changed your mind?
If you’re not happy with the socks we sent you, please contact us by email or phone. You can return the socks to us within 30 days of receiving them—don’t wait too long! Be sure to include a note with your name and order number so we can process your refund. Without this information, we won’t be able to identify the order and issue the refund.
Once we receive your return, we will gladly issue a full refund, excluding the original shipping cost. Please note that return shipping costs are the responsibility of the customer.
Socks returned for a change of mind must be unworn, in their original, unopened packaging, and in the same condition as when you received them.
Received faulty or damaged socks?
If you’ve received a faulty or damaged pair of socks, we’re sincerely sorry! We can either send you a replacement pair or issue a full refund, including shipping costs—it’s your choice. Please email us with photos showing the fault or damage, and we’ll work to resolve the issue as quickly as possible.
Received the wrong socks?
If we made an error with your order, we’re here to make it right! Please contact us immediately, and we’ll rectify the situation. We’ll issue a refund or exchange as soon as we receive the incorrect socks, and we’ll cover the return shipping cost for our mistake.
Entered incorrect shipping details?
If you’ve made a mistake or your computer autofilled the wrong shipping address, contact us as soon as possible via phone or email. We’ll do our best to catch your order before it ships.
If the order has already been dispatched or if it’s returned to us due to an incorrect address, we will deduct a $15 Return to Sender/Restocking fee from your refund or store credit. This fee covers the charge imposed by Australia Post for returned packages.
Please contact us to discuss your options if this happens—we’re happy to help.
Lost package?
We dispatch all orders promptly—usually the next business day after your order is placed. Once your order is shipped, you’ll receive an email with a tracking number from Australia Post. Please check your spam or junk folder if you don’t see the email.
The Australia Post tracking number will provide information on the delivery status of your package. If you believe your package is lost, please contact Australia Post or your local post office for further assistance.
If you’re still unable to resolve the issue, reach out to us, and we’ll work with Australia Post on your behalf to try to locate your package.